Website Help

Our aim is to make the use of this site as simple as possible.  We want you to enjoy your visit!

Purchasing online

To make a purchase from our online shop, please use the SHOP button at the top or go straight to MY ACCOUNT to log in. We have tried to make the process as easy as possible, while maintaining the highest security. The information about your order is only stored when you start the cart process, which is stored on your own hard drive using a text file called a ‘cookie’.  Cookies cannot carry viruses and cannot install malware on your computer - they are purely to store your cart contents so we can process your order.   (You will need to enable ‘cookies’ in your web browser for the online cart software to work.)

You can pay through the respected and secure WorldPay (no account necessary), with most major credit or debit cards (see image at right) and you can also choose to pay by PayPal (you do not have to have a PayPal account in order to use PayPal). We do not store credit card information and we are PCI DSS compliant. More information on our privacy policy is found via the tab above.

Prices

In most cases, prices quoted are exclusive of post and packing (this will be calculated at checkout), to UK addresses it is free for orders over £50.

All prices are in Sterling (British pounds).

Please note that your credit card statement and order confirmation will display your order in pounds Sterling.  Our Account name is Madwolf Design which may appear on your statement instead of Colin Woolf Fine Art.

Delivery

We aim to despatch most unframed items within two working days of your order being placed, or as soon as payment has cleared into our bank account.

If you have requested a print with original pencil remarques, please remember that these are done on request, so your print will take slightly longer to be despatched.  Likewise, if you have requested framing, this will be done to order as soon as possible, but please allow up to 21 days for delivery (please ring or email if you wish the order to arrive on an earlier specific date).

All items are packed securely to guard against damage in transit.  Loose (unmounted) prints are inserted into clear conservation-quality bags and then into a postal tube. Mounted or framed pictures are securely packed.  Colin’s packing is nothing short of legendary!

Our courier offers delivery within two working days to UK addresses and certain European destinations.  If you are outside this area and wish to receive your delivery as soon as possible, please contact us before placing your order. When sending large framed pictures to international destinations we may have to remove the glass to comply with safety regulations.

Courier-delivered and insured items must be signed for on delivery.

Please ensure that someone will be there to receive your order.  On most occasions we will contact you before despatch.  If requested to do so, we will do our best to ensure that delivery is made on a particular date.  However, as we use independent couriers we cannot be held responsible for deliveries not made within a specified time period.

If you require a Saturday courier delivery, please contact us before placing your order as there will be an extra charge for this.

If you choose an uninsured delivery option, the goods will be sent at your own risk.

Damaged goods, cancellation of order and return of items

To see our policy on damaged items and cancellation of orders, please read our Terms & Conditions in the tab at the top of this page.

Title of goods

The title of the goods remains with Colin Woolf Fine Art until full payment has been cleared. Responsibility for their safety and accidental damage shall pass to the customer on safe delivery.

All transactions are subject to our terms and conditions. These conditions shall form the basis of a contract between Colin Woolf Fine Art and the customer. English law shall be the proper law of the contract. Import duty and tax liabilities are different in every country and are the responsibility of the receiving party.

Damaged goods, cancellation of order and return of items

We hope that you will be delighted with your purchase. In the unfortunate event of any item arriving damaged or not fulfilling your expectations, please read the following information.

Damage in transit

If the packaging is damaged, make a note of the external damage on the courier’s delivery paperwork at the time of delivery.  Should the courier not allow you to do this, the damaged item should be rejected and the courier requested to return the package to Colin Woolf Fine Art.

Examine the contents of your delivery and confirm your claim for damage to Colin Woolf Fine Art immediately by phone.  Written details of the claim should also be sent as soon as possible after delivery.  Any packaging must be retained for inspection. Compliance with this requirement shall be a condition of any claim.

In the event that a successful claim for damages has been made, a full refund of the item cost will be given to the customer excluding any carriage costs.

Unsuitable items

Should an item be supplied that is unsuitable, the customer must inform Colin Woolf Fine Art immediately. Provided the item is returned in perfect condition, a full refund of the item cost will be given (excluding post and packing).

Cancellation and refund

As a UK consumer you may cancel your order within seven working days, beginning after the day of receipt, by notifying Colin Woolf Fine Art in writing.  The item must be returned undamaged and there must be no creases or finger marks on the returned item. Colin Woolf Wildlife Paintings will refund the cost of the item, but shall claim full compensation for any loss or expense (packing and delivery costs for example) arising from such cancellation.

Images

Images on this website are used for illustrative purposes only.  While we balance every image on the website to match the original painting as closely as possible, we cannot guarantee that the picture on your own computer screen exactly matches the original painting or print. This is because of the many colour variations in computer displays.

Amendments and availability

We reserve the right to amend this website without notice. While the site is updated regularly, all original paintings, prints, miniatures, cards and other items must be subject to availability.

Copyright of art work

Colin Woolf owns the copyright of all his images.  If you are buying an original painting, a print or a card, this does not give you the right to copy or reproduce the image in any way.

Unauthorised reproduction of any image, either for personal or commercial use, will be treated as a Copyright Infringement and legal action will be taken. You do not have permission to download any images from this site and use them for any purpose other than to view them on your own computer while browsing the site.

If you wish to use an image as a logo or reproduce it in printed material, on a website or in any other way, you must request written Copyright Release from the artist. It is well worth enquiring, as the fees for the use of images can be surprisingly low.

Copyright of website

This website is the property of Colin Woolf Fine Art and is protected by United Kingdom and international copyright and database right laws.  All content (text, images, software etc) is the copyright of the owners of the website and cannot be copied, extracted, used or re-utilised, whether in part or in whole, in any way without the owners' written permission.

Customer privacy

Your personal and payment details are treated as confidential, and will not be disclosed to any other individual or organisation.

We do not collect information while you are browsing our site.

The information about your order is only stored when you start the cart process, which is stored on your own hard drive using a text file called a 'cookie', cookies cannot carry viruses and cannot install malware on your computer, they are purely to store your cart contents so we can process your order -  (You will need to enable 'cookies' in your web browser for the online cart software to work).

 

Terms & Conditions
Privacy Policy

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